We are currently aiming for a delivery of between 2-5 business days from the day after the order is made. Currently we offer the following delivery options:-
Delivery: Flat rate of £5.95 for any order/quantity.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any tamperproof seals must be intact.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable), any item not in its original condition, is damaged or missing items for reasons not due to our error or any item that is returned more than 30 days after delivery.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sanitizer Supply. Victoria Warehouse, Trafford Wharf Road, Manchester. M17 1AB and please mark the package clearly FAO Online Sales Department.
To return your product, you should mail your product to: Sanitizer Supply. Victoria Warehouse, Trafford Wharf Road, Manchester. M17 1AB, and please mark the package clearly FAO Online Sales Department.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if not paid for in advance.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable delivery service or purchasing delivery insurance as we cannot guarantee that we will receive your returned item.